Standards and Expectations

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Community is Trust

Great relationships are built on trust and trust is at the heart of our community.  We set high standards for all members because trust is hard earnt and easily lost. Five key values drive our expectations of behaviour.

 

Safety

We are committed to you embracing your adventure and loving your Quipmo journey. Key to this is our community feeling safe. Safety is our number one priority and our standards are absolute.

Don’t hurt anyone

You should not commit physical or sexual assault, sexual abuse, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organisations, including terrorist, organised criminal, and violent racist groups, are not welcome in this community.

Threats aren’t cool

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and so this means that we will intervene if we become aware of a threat.

Keep it safe

You should ensure that your listing is in good condition and is safe to use.

 

Security

Our community members share more than just gear; they share their prized possessions. It’s really quite simple – if you’re renting gear out you you need to have complete trust that your gear will be looked after and if you’re renting – treat the gear as if your were borrowing it off your mum!

 

Theft, vandalism, or extortion

You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, keep a listing after a hire is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud

You should not make transactions outside of Quipmo’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not access others’ accounts without authorisation, record others without their permission, spy on people, or otherwise violate others’ privacy, copyrights or trademarks.

Fairness

The Quipmo community is truly diverse and that’s what makes it awesome! But how we treat each other is what keeps it together and if there was one word that brings our community together it’s fairness. Fairness makes it possible to trust, fairness makes it possible to adventure.

 

Discriminatory behaviour or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, repeatedly target others with unwanted behaviour, engage in coercive or persistent and unwanted sexual advances, defame others, or violate our review and content standards.

Misusing gear

You should use gear for the purpose that it is intended and treat it with respect in all instances.

 

Authenticity

Quipmo let’s you adventure anywhere and anytime but for your adventure to be just like you’d imagined it our community must be authentic and real. Authenticity requires a balance of shared expectations, honest interactions, and accurate details.

 

Misrepresenting yourself

You should not provide false details to login, use listings for commercial purposes without the Owner’s prior express permission, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your gear

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and safety issues.

Owning up to problems

Accidents happen from time to time. If you happen to damage someone’s gear it’s vitally important to be open, upfront and candid about what’s happened – never try to hide it.

 

Reliability

Every adventure is special and every adventure is built on details and commitments. To ensure amazing adventures we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the gear or in the expectations we set.

 

Providing gear that’s not up to scratch

You should not provide gear with sub-standard cleanliness, undisclosed problems, or that has motorised components (e.g. motor bikes)

Breaking committments

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the Owner’s specific listing rules.

Being Unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during booking or during a rental, or refuse to participate in our resolution process.