Damage, theft and loss

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Damage, Theft and Loss

Damage

Any damage occurring during a rental window is the sole responsibility of the Renter. If gear is damaged during a rental, the Renter should immediately contact the Owner to assist the situation and coordinate repair or reimbursement. All damage should be documented via the Quipmo Pre/Post Rental Forms.

When a Renter is found to be responsible for damaged gear, he or she should liaise with the Owner directly to organise a reimbursement for repair costs in accordance with and up to those detailed within Schedule 1 – Damage / Cost Schedules of the Quipmo Rental Agreement (Schedule). If the value of repairs are greater than those detailed within the Schedule then Owner should contact Quipmo so that a claim can be filed under the Quipmo insurance policy.

Theft

If a ride is stolen, the Renter should attempt to get a police report immediately. Once the police report is acquired, the Renter should contact Quipmo and the Owner so that a claim can be filed under the Quipmo insurance policy.

When a Renter is found to be responsible for replacing the gear, he or she should liaise with the Owner directly to organise a replacement.

Loss

Loss is treated the same as damage. Any damage occurring during a rental window is the sole responsibility of the Renter. If gear is lost (due to damage or theft) the Renter should contact Quipmo and the Owner so that a claim can be filed under the Quipmo insurance policy.

When a Renter is found to be responsible for replacing the gear, he or she should liaise with the Owner directly to organise a replacement.